Terms and Conditions

Rev 17 - 01/04/10

5.0 Conditions of Use

5.1 You agree that you will promptly provide us with all information that we may reasonably require in order to provide the Services and perform all of our other obligations under this agreement.

5.2 You agree that you will be responsible for all use of the Services and (unless, we have agreed to supply it as part of the Equipment) for providing a computer, modem, and all additional equipment and/or services (including, without limitation, a telephone line, if required), and for obtaining any permits and/or licences which are necessary for connecting to, and accessing, the Services. You agree that you are responsible for complying with all terms and conditions (including, without limitation, terms of payment) relating to any telecommunications service which is required by you to access the Services.

5.3 You are responsible for ensuring that the Services and/or Equipment are used in accordance with the Agreement. If you breach the Agreement we may, in our sole discretion, either:

(a) suspend or terminate this Agreement and/or any of the Services without notice or refund;
(b) make an additional charge; or
(c) block access to any part of the Services.

5.4 If, while using the Services, you discover that another person is using the Services, and failing to do so in accordance with the Agreement, you must inform us immediately.

5.5 You agree that you will, at all times and for whatever purpose, use the Services and/or the equipment in compliance with all Laws.

5.6 In addition to Clause 5.5, you agree that you will not use, and will take all necessary precautions to ensure that nobody else uses, the Services and/or the Equipment:

(a) fraudulently or in connection with any criminal offence;
(b) to send, knowingly receive, upload, download, or use any material which is offensive, abusive, indecent, defamatory, obscene or menacing, or in breach of copyright, confidence, privacy or any other rights;
(c) to cause annoyance, inconvenience or anxiety;
(d) to "spam" or to send or provide unsolicited advertising or promotional material or, knowingly to receive responses to any spam, unsolicited advertising or promotional material sent or provided by any third party;
(e) in any way which, in our opinion, is or is likely to be detrimental to the provision of services to you or any of our customers, or to our business and/or reputation;
(f) in contravention of any licences or third party rights, or in contravention of our Acceptable

Use Policies; or

(g) in a way that does not comply with any instructions provided to you;

5.7 You may use the Services to link to other networks world-wide, provided that you comply, at all times, with any policies and/or terms and conditions imposed by the operators of such other networks.

5.8 Except where otherwise provided in any Specific Terms and Conditions:

(a) your Account may only be used to gain access to the Internet by either:
(i) a single person, from up to two Locations at different times; or
(ii) more than one person from a single computer
(b) your Account may not be used by more than one person dialling in from different locations but using the same User Name; and
(c) we cannot allow any form of network access through a single user dial-in account.

5.9 You agree that you will not perform or allow anyone else to perform any unauthorised IP or Port multicasting, spoofing, broadcasting, vectoring, filtering translation or routing.

5.10 You agree to:

(a) keep any records of your User Name(s) and/or Password(s) in separate places and take all necessary steps to ensure their security;
(b) keep your User Name(s) and/or Password(s) private and confidential and ensure, at all times, that it (or they) do not become known to anyone else.

5.11 You agree that you will notify us immediately if you become aware of any change in circumstances which may lead you to believe that your User Name(s) and/or Password(s) have become known to anyone else.

5.12 You agree that we may, from time to time, and, where possible, on giving you reasonable notice, suspend and/or change your User Name(s) and/or Password(s). You also agree that you will not change or attempt to change your User Name at any time.

5.13 Any managed hardware, and/or routers, which you purchase from us, will be tested by us and configured to meet your basic network and Internet specifications. We cannot support any alterations to the configuration of such equipment and any such alterations will invalidate our support obligation (if any) relating to such Equipment.

5.14 Title to any Equipment, which we have agreed to sell to you will remain with us unless and until you have paid all sums due to us in respect of such Equipment.

5.15 Any fault with the Services and/or the Equipment, which you detect must be reported to us as soon as possible either:-

(a) by telephone on 0333 101 0600;
(b) by e-mail sent to us at: support@enta.net ;
(c) online via http://www.enta.net; or
(d) to such other telephone number or email address or at such other Web site as we may notify to you from time to time for this purpose.

5.16 You agree that we may, at any time, scan any IP addresses allocated to you for anything which may affect the security of the Services (including open relays and/or open proxies or equivalent).

5.17 If, as part of the Services, you are provided with Web space to enable you to upload your own Web sites:

(a) You are responsible for (and will hold us harmless against) any and all costs, claims, losses, expenses, damages, awards, proceedings, demands and other liabilities (howsoever arising) in connection with any material that either you or anyone else puts on your Web site(s); and
(b) Your contact details must be clearly visible on your Web site(s) and updated as soon as possible after any change