Terms and Conditions

Rev 17 - 01/04/10

2.0 The Services

2.1 We shall provide you with the Services and/or the Equipment subject to the terms of this Agreement.

2.2 You can place your order for Equipment and/or Services by;

(a) completing our online application form at http://www.enta.net/
(b) sending us a completed application form by post or by fax to the address or fax number set out on our Web site; or
(c) telephoning our sales team on the number set out on our Web site.
(d) using the partner site web interface (http://partners.enta.net/)
(e) submitting an order using XML

2.3 We shall not be obliged to provide the Services and/or Equipment to you unless and until;

(a) we have sent written notice to you (either by post, fax or e-mail) of our acceptance of the Customer Application; and
(b) we have received any initial Charges due from you in respect of the Services and/or Equipment. Acceptance of the services and/or Equipment by you constitutes your automatic acceptance of the terms and conditions of this agreement.
(c) in the case of an XML order returned a successful response

2.4 We will provide you with transit and routing services for e-mail and general Internet access. We will (in consideration of the Charges) deliver IP packets to the Customer network boundary only and will not be, or be held responsible for, the transit, routing and delivery of IP packets to individual workstations on the Customer network.

2.5 We will endeavour to ensure that the Services are of a high quality. In order to maintain the quality and safety of the services, and any other services which we provide to our customers, we may from time to time:

(a) Suspend, close down or restrict the whole or any part of the Services in order to carry out emergency or other repairs, maintenance and/or improvements or to prevent overload of the network or to preserve the safety, security or integrity of the Services and any Internet traffic conveyed (although we will give you as much notice as is reasonably practicable before doing so and will endeavour to carry out such works during the relevant scheduled maintenance periods as published by us); and/or

(b) Give you instructions on how to use the Services. You agree to comply with any instructions we may give you in accordance with this Clause.

2.6 We will notify you as soon as possible if either we or our agents, employees, representatives or anyone else involved in providing the Services and/or the Equipment, require access to your premises, to install the Services and/or the Equipment or to carry out repairs, maintenance or upgrades. Where such notice is received by you, you agree to grant us and/or such other persons referred to, access to your premises. We will meet your reasonable requirements, and you agree to meet ours, concerning the safety of people on your premises.

2.7 We may make software available to you that enables you to use the Services. This software must not be copied or modified by you or anyone else unless allowed by Law. You undertake and agree that you will access the Services only via use of this software, or in an alternative way permitted by us, and you will not attempt to circumvent any security measures inherent in the Services. Where such software is owned by or licensed to us, we will, where possible, grant you a revocable, non-transferable, non-assignable, non-exclusive license to use it for the duration of the Agreement (or, if shorter the duration of any licence of the software to us). Where the use of such software by you requires you to enter a separate licence you agree to do so.