Support

Entanet Switchboard: 0870 777 4224
Customer Services: 0870 777 4224
Sales: 0870 777 4224
Technical Support: 0870 224 3494 (direct)

Entanet fully supports all of its voice and data services with 24/7 UK based technical support, a dedicated and experienced customer services team, knowledgeable and proactive sales teams and functional online facilities, providing all the resources required to actively support channel Partners and their customers.

Several innovative systems have been developed to assist at the points of ordering, billing and support.

The Entanet Partner Site is an online facility enabling Partners to place and provision orders, track faults, view commission information and manage their customers' accounts.

All Partners and end users billed by Entanet have access to the Entanet eBilling site from which they can view and download invoices and statements simply.

The Entanet network is monitored 24/7 by its Network Operations Centre providing you with complete confidence in the reliability of your connections. For all planned and emergency network maintenance noc.enta.net provides regular updates via RSS feed, email notifications or simple online viewing.

As part of our continuous investment strategy we have made significant investment into both our technical support and customer service departments, ensuring all calls are answered quickly and effectively, resulting in significantly reductions in call waiting times and the number of abandoned calls.

To further support our Partners, Entanet provides all Partners with a complimentary VoIP account. All departmental numbers including technical support and customer services can be contacted completely free of charge via this account. If required, technical support is available as a white labelled service, providing your customers with comprehensive 24/7 support from experienced technicians under your own company brand.